Shipping policy

<h2>Shipping Policy</h2>
<p>We currently ship to the <strong>United Kingdom</strong> and <strong>Canada</strong>.</p>

<h3>Order processing</h3>
<p>Orders are processed within <strong>1-3 business days</strong> (Monday to Friday, excluding holidays). You'll receive a confirmation email when your order is placed, and another email with your tracking number once it ships.</p>

<h3>Shipping options</h3>
<table>
<thead><tr><th>Method</th><th>Cost</th><th>Estimated delivery*</th></tr></thead>
<tbody>
<tr><td>Standard Shipping</td><td>FREE</td><td>7-12 business days</td></tr>
<tr><td>Insured Express Shipping</td><td>$4.99</td><td>5-8 business days</td></tr>
</tbody>
</table>
<p>*Delivery times are estimates from the date your order ships and may be longer during peak periods or due to customs checks. Prices are shown in your local currency at checkout.</p>
<p><strong>Insured Express Shipping</strong> includes priority handling, full tracking and shipping insurance: if your parcel is lost or damaged in transit, we'll send a free replacement or issue a full refund.</p>

<h3>Tracking your order</h3>
<p>Once your order ships, you'll get an email with a tracking number and link. Tracking may take 24-48 hours to update after you receive it.</p>

<h3>Customs, duties &amp; taxes</h3>
<p>Any applicable import duties or taxes may be charged by your local customs authority on delivery. If you have questions before ordering, please get in touch.</p>

<h3>Delivery problems</h3>
<p>If your tracking hasn't updated for 10 business days, your parcel shows as delivered but you haven't received it, or your order arrives damaged, please email us at <a href="mailto:support.neronastore@gmail.com">support.neronastore@gmail.com</a> with your order number and we'll sort it out. Please double-check your shipping address at checkout, as we can't be responsible for parcels sent to an incorrect address provided by the customer.</p>

<h3>Contact us</h3>
<p>Email: <a href="mailto:support.neronastore@gmail.com">support.neronastore@gmail.com</a><br>
Phone: <a href="tel:+13075004063">+1 (307) 500-4063</a><br>
Support hours: Monday to Friday, 9am to 5pm</p>