Refund policy
<h2>Returns & Refunds</h2>
<p><strong>30-Day Money-Back Guarantee.</strong> If you're not 100% happy with your purchase, you can return it within <strong>30 days</strong> of delivery for a full refund of the item price. This applies to sale and discounted items too.</p>
<h3>How to start a return</h3>
<ol>
<li>Email us at <a href="mailto:support.neronastore@gmail.com">support.neronastore@gmail.com</a> with your order number and the item(s) you'd like to return.</li>
<li>We'll reply within 24 hours (Monday to Friday) with the return address and instructions.</li>
<li>Please don't send items back without contacting us first, as we can't process returns sent to the wrong address.</li>
</ol>
<h3>Conditions</h3>
<ul>
<li>Items should be unused, clean and in their original packaging where possible.</li>
<li>For hygiene reasons, items that have been worn by your baby (such as socks, sock shoes and slippers) can only be returned if they are faulty or not as described.</li>
<li>Please keep your proof of postage until your refund has been processed.</li>
</ul>
<h3>Damaged, faulty or wrong items</h3>
<p>If your order arrives damaged, faulty or not as described, contact us within 30 days of delivery with a photo of the issue. We'll send a free replacement or give you a full refund, including any shipping you paid, and you won't need to pay to send it back.</p>
<h3>Refunds</h3>
<p>Once we receive and check your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days; your bank may take a few extra days to show it. For change-of-mind returns, the cost of sending the item back is paid by the customer, unless the item was faulty or not as described.</p>
<h3>UK customers</h3>
<p>In addition to our 30-day guarantee, you have the legal right to cancel your order within 14 days of receiving it without giving a reason, under the Consumer Contracts Regulations. Nothing in this policy affects your statutory rights.</p>
<h3>Contact us</h3>
<p>Email: <a href="mailto:support.neronastore@gmail.com">support.neronastore@gmail.com</a><br>
Phone: <a href="tel:+13075004063">+1 (307) 500-4063</a><br>
Support hours: Monday to Friday, 9am to 5pm</p>